That apparently doesn't mean 8 minutes and so I'm guessing means 8 hours?Īnyone know if this is something I may be able to address (or even maybe our IT dept may understand if I escalate above current person). This advises me I can 'expect a response in 8'. ![]() This is cringingly embarasing and very unprofessional.Ī ticket has apparently been raised with MS. ![]() On Thursday 4th May and now today, everyone can join the meeting but only the people who are using Teams supplied by their employer is able to view the presentation and I appear to be additionally unable to share my screen. On Thursdays 13th and 20th April, all clients were able to click on the link in the invite, join the meeting and watch the presentation (presented via Powerpoint toolbar. The problem is: patients who do not have a work Teams account (via their employer) appear to no longer have the permission to view a presentation in a group. This is 2 hour video meetings weekly based around a PowerPoint Presentation. Thank you again for all your continuous feedback and I will do my best to make progress updates as we go along.I am delivering a Therapeutic Course to clients. Both of these aspects are fundamental to how you manage your users and the access control of the system, and we need to take the time to make sure we are doing it in the best possible way possible. Right now we are in the process of bringing in groups into JIRA Service Desk (Ability to add groups to tickets, JQL search for groups etc) and also making enhancements to the group infrastructure (Allowing agents to be managing groups etc).Īgain I want to stress this feature requires big changes to our underlying user management and permission infrastructure. We will do our best to keep everyone updated with the latest development regarding this feature and to share our designs/progress once they become available. As mentioned in my previous comment this is already in active development but there are quite a few number of moving parts to implementing this feature. With the Jira Cloud app, you can stay up to date without. We understand many of you will need to make business decisions around when this feature is available, however we do not have a meaningful ETA we can share. Jira helps every team reach their full potential with powerful workflow and project tracking. You can build SLAs that query against membership in an organization. You can use these organizations for any customer grouping you like (employee of a client group, member of an internal department.). If you are interested to see how the feature is progressing feel free to leave your details to join one of our upcoming usability test and provide us feedback on the feature itself. Jira Service Management allows you to group customers into organizations. ![]() It also fundamentally changes the way our product works so we want to ensure we get it right. Unfortunately the development of this feature is taking considerable time as the security model for users in Cloud is very different to Server. We are building it as a core part of the product, so there will not be any additional cost for this capability - and we are building it for both Server and Cloud. I would suggest setting up a test account and making sure that the the test account can only see what you would like the client. ![]() Depending on how you have your instance setup you might have to adjust some permissions on other projects to prevent the client from seeing those. If you are on JSD Server you can evaluate these options and choose to purchase them if they meet your needs.Īs mentioned before this feature is one of our highest priorities and the JIRA Service Desk team is actively developing this capability. Setup accounts for the client and provide them access to the project. Collection Issue View for Service Desk and Teams for JIRA Service Desk are both add-ons which aim to provide customer grouping capabilities for JSD Server. We do have a very vibrant marketplace which our expert partners develop add-ons that extend our products.
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